Refund
Policy

01

Resonance.ID

Resonance.ID is a personalised digital product, cultivated by hand specifically for you based on your intake. Because of this, our refund approach is tied to whether cultivation has started.

Before cultivation begins: full refund available.

After you pay, you are asked to complete your intake (audio or written). In the window between your payment and the moment we begin cultivating your Resonance.ID, you may change your mind and request a full refund. Simply email us at info@resonance-os.studio.

After cultivation begins: no refund.

Once we have started cultivating your Resonance.ID, the work is personalised and underway, and the purchase is non-refundable. Cultivation begins once we start working on your deliverable following receipt of your completed intake.

If you never complete your intake.

If you pay but do not submit your intake, cultivation cannot begin. You may request a full refund at any time before cultivation starts. We may, after a reasonable period, reach out to remind you, but we will not begin cultivation, and therefore will not withhold a refund, until you have submitted your intake.

Your EU right of withdrawal and how it applies.

As a consumer in the EU, you normally have a 14-day right to withdraw from a purchase. For digital products and services that begin immediately at your request, this right can lawfully be waived so that delivery can start without waiting 14 days.

At checkout, you will be asked to confirm two things:

• ● that you want cultivation of your Resonance.ID to begin as soon as you submit your intake, and
• ● that you understand and agree that, by doing so, you lose your 14-day right of withdrawal once cultivation has begun.

Until cultivation begins, your right to a full refund (as described above) remains. This policy does not take away any statutory right you have that cannot lawfully be waived.

02

Resonance.SITE

Resonance.SITE is a custom service engagement governed by a separate written agreement. Its refund terms are:

• ● Deposit: The deposit payable before work begins is non-refundable. It reserves your project slot and covers the initial strategy and setup work.
• ● Balance: The remaining balance is refundable up to design sign-off, meaning the point at which you approve the agreed design direction. After design sign-off, the balance is non-refundable, as the build work then proceeds on the basis of your approval.
• ● The specific deposit amount, milestones, and sign-off point are defined in your separate written agreement.

03

How to request a refund

Email info@resonance-os.studio with:

• ● the name and email used for the purchase, and
• ● the product purchased.

We will confirm whether a refund applies under this policy and, where it does, process it to your original payment method. Refunds are typically processed within 14 days of approval; the time for the funds to appear depends on your bank or card provider.

04

Problems with your deliverable

This policy covers changes of mind and cancellations. If you believe there is a genuine error or defect in what we delivered (something that is wrong, not merely something you would have preferred differently), contact us at info@resonance-os.studio and we will work with you in good faith to put it right. This is separate from the refund rules above and does not affect your statutory rights.

05

Your statutory rights

Nothing in this policy limits or removes your mandatory rights as a consumer under Dutch and EU law. Where this policy and your statutory rights differ, your statutory rights prevail. This policy forms part of our Terms of Service.

06

Contact