Terms of
Service

01

Who we are

These Terms of Service ("Terms") govern your use of the products and services offered by SAJA Creative, trading as Resonance.OS ("Resonance.OS", "we", "us", "our"), a sole proprietorship registered in the Netherlands under KvK number 98592106, with its registered address at De Stringen 16, 9162 EX Ballum, The Netherlands.

By purchasing or using any of our products or services, you agree to these Terms. If you do not agree, please do not purchase or use them.

02

What we offer

We provide brand identity products and services for movement and wellness operators:

• ● Resonance.ID: a personalised digital brand identity, delivered as a private, password-protected online document containing positioning, taglines, tone of voice, and visual direction.
• ● Resonance.SITE: a custom-designed and built website, delivered on top of a Resonance.ID, sold as a separate service engagement.

The specific scope, price, and deliverables of each product are described at the point of purchase or in a separate written agreement.

03

Purchasing and payment

Prices are listed in euros and, where applicable, exclusive or inclusive of VAT as indicated at checkout. Payment is processed by our third-party payment provider. By completing a purchase, you confirm that the information you provide is accurate and that you are authorised to use the payment method.

Payment is due in full at the time of purchase for Resonance.ID. For Resonance.SITE, payment terms (including any deposit) are set out in your separate written agreement before work begins.

04

Resonance.ID: how delivery works

After purchase, you will be asked to complete an intake (by audio recording or written form). Your Resonance.ID is cultivated by hand based on your intake and delivered to you, by email, as a private link.

We aim to deliver your Resonance.ID within 7 days of receiving your completed intake. This is a target, not a guarantee; if a delay arises we will let you know.

Resonance.ID does not include revisions. The deliverable is provided once, in final form. A short walk-through conversation may be offered after delivery; this is for clarification and orientation, not for revising or re-doing the deliverable.

05

Resonance.SITE: how the engagement works

Resonance.SITE is a service engagement governed by a separate written agreement that defines scope, milestones, timeline, revisions, and total fee. These Terms apply alongside that agreement. Where the two conflict, the separate written agreement prevails.

A non-refundable deposit is payable before work begins. The remaining balance and its payment schedule are set out in your agreement.

06

Your responsibilities

To deliver your Resonance.ID or Resonance.SITE, we rely on the information you provide. You are responsible for:

• ● Providing accurate, complete, and lawful information in your intake and throughout the engagement.
• ● Ensuring you have the right to share any materials (text, images, brand assets) you provide to us.
• ● Responding within a reasonable time when your input is needed to progress the work.

If you do not complete your intake, we cannot deliver your Resonance.ID. See the Refund Policy for what happens in that case.

07

Intellectual property

On full payment, you receive full commercial rights to use the final deliverables created specifically for you: your positioning, taglines, tone of voice, visual direction, and (for Resonance.SITE) your website.

We retain the right to display and describe the work we have done for you as part of our portfolio and case studies, including on our website and in marketing materials. We will not publicly share private or sensitive details from your intake (see Confidentiality). If you would prefer your engagement not be shown publicly, let us know in writing and we will respect that.

We retain ownership of our underlying methods, templates, frameworks, and processes. Nothing in these Terms transfers ownership of those to you.

08

Confidentiality

Your intake may contain personal and business information. We treat the specific contents of your intake as confidential and will not publish or share them publicly in a way that identifies you, except as needed to deliver your product or with your consent. This does not restrict our right to show the resulting deliverables as portfolio work in a general sense, as described above.

09

Refunds

Refunds are governed by our separate Refund Policy, which forms part of these Terms.

10

Limitation of liability

We provide our products and services with reasonable skill and care. To the fullest extent permitted by law:

• ● Our products are creative and strategic deliverables. We do not guarantee any specific commercial outcome, result, revenue, or response from your audience.
• ● Our total liability to you arising out of or in connection with any product or service is limited to the amount you paid us for that product or service.
• ● We are not liable for indirect or consequential loss.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including your rights as a consumer under mandatory Dutch and EU law.

11

Your rights as a consumer

If you are a consumer in the EU, you have statutory rights that these Terms do not affect, including a statutory right of withdrawal for certain purchases. How that right applies to digital products, and how it can be waived for immediate delivery, is explained in our Refund Policy.

12

Changes to these Terms

We may update these Terms from time to time. The version that applies to your purchase is the one in effect at the time you bought. We will post the current version on our website with the "last updated" date.

13

Governing law and disputes

These Terms are governed by the law of the Netherlands. Disputes will be submitted to the competent Dutch court, unless mandatory consumer law gives you the right to bring proceedings elsewhere.

If something goes wrong, please contact us first at info@resonance-os.studio. Most issues are resolved quickly and directly.

14

Contact